Most orders are delivered within 10–15 days. Once your order is dispatched, we’ll send you tracking information so you can follow your delivery.

Your purchase is covered by our 30-day money-back guarantee, subject to the terms of our refund policy.

We want you to feel confident shopping with FurZap™. Your order is covered by our 30-Day Money-Back Guarantee, alongside your statutory consumer rights.

Received the wrong item, colour or size?
Please get in touch with us with your order number and a photo of the item received. Once confirmed, we'll arrange a replacement or refund at no additional cost to you.

Item arrived damaged or defective?
We're sorry if something hasn't arrived as expected. Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and clear photos or videos showing the issue. Once reviewed, we'll arrange an appropriate replacement or refund.

Order hasn't arrived?
If your tracking shows a problem or you believe your parcel may have been lost in transit, please contact us. We'll investigate this with the delivery provider and, if the parcel is confirmed as lost, arrange a replacement or refund.

Changed your mind?
No problem. If FurZap™ isn't quite right for you, you can request a return within 30 days of receiving your order.

To help us process your return smoothly, please contact us before sending anything back so we can provide the correct return instructions and return address.

For change-of-mind returns, we kindly ask customers to cover the cost of returning the item to us. We recommend using a tracked postal service so your return can be safely followed.

Items should be returned in a suitable, resaleable condition with the original packaging where reasonably possible.

How long will my refund take?
Once your return has been received and approved, we'll issue your refund to the original payment method. Please allow additional processing time for your bank or payment provider to complete the refund.

To request a return, replacement or refund, simply contact us with your order number and a brief description of the issue.

Nothing in this policy affects your statutory consumer rights.

The electrostatic fabric helps attract loose fur and lift it from pet coats and fabric surfaces with simple swipes.

Yes. Remove the collected hair, rinse the glove when needed and let it air dry. No replacement rolls or refills are required.

It is designed to help lift trapped shedding hair, including fine undercoat and thicker pet fur.

The Buy 3, Get 1 Free bundle includes a 4-in-1 grooming brush, an LED no-mess nail clipper, an interactive pet ball, a 2-in-1 travel bowl, and a bath & massage brush — five extra pieces at no additional cost.

Yes - FurZap is a gentle grooming tool.
It's a convenient way to help collect loose shedding fur directly from your pet.